This way they get to slash costs with less staff and effectively fire the clients they don’t want.
They expect backlash and thinks it’s worth the cost, because they plan on milking the remaining customers asap.
I'm not talking about ripping off the bandaid on the new sales channels, I'm talking about the fact that customers who have active licenses they've paid for can no longer activate them because they've shut these systems down
That inevitably is going to lead to a class action against them
Why would they think that after that disaster said customers will still be with them? I no longer have the displeasure of being a VMware customer, but if I saw what they're currently doing while jacking up prices and trimming support, what possible reason would there be to remain as a customer? Inertia? At some point you know the bill will be too high, so might as well move before it gets too bad.
VMware will end up like Symantec or similar, a shell of a company that people know of, but nobody actually uses on purpose.