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Comment by mfwit | Hacker News Reader

And when you do try to cancel, you have to chat or call somebody. I'm looking at you SiriusXM.

I had XM (before the Sirius merger) and cancelled it >10 years ago. The process was difficult enough that I would never even remotely consider signing up for them again. If it had been more painless, I may have resubscribed at some point. Instead, they've completely poisoned their brand with me permanently.

I've heard enough horror stories about other classes of subscription-type things (gym memberships, newspaper subscriptions, etc.) that I don't even consider signing up for those - entire industries that I write off because of bad behavior when it comes to cancelling subscriptions.

I always wonder if companies think through the consequences of their aggressive "retention" efforts.

> I always wonder if companies think through the consequences of their aggressive "retention" efforts.

Probably not beyond the next quarterly results.

Thanks for the heads up. I will never try them (buying a new car soon).

Dealers get a commission for converting you, keep an eye on the paperwork.

Excellent, good point, thanks

We bought a new car last April. We also had XM radio about fifteen years ago. Much like GP comment, we will never sign up for SiriusXM ever again, so much so that we didn't even bother with the "free" six month subscription with new car purchase...because I don't want to do deal with canceling, or deal with anything to do with SiriusXM. I'll sing a cappella at the top of my lungs before I'll be so desperate as to turn on SiriusXM.

That's right, SiriusXM can't even give us their service, that's much they poisoned that water well.

That’s how I feel about non-Tesla EVs. Well Rivian is good, other than lack of charging network; I’d never get one due to that gap. But legacy manufacturers have burned their bridges.

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