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Totally fair! I provided a script because many people have never contacted Congress before and might not know what to say, so it’s a way to make them more comfortable with the idea. They don’t necessarily have to use it.

Now for tweets, it’s important that each tweet is unique. Otherwise it’s clearly coordinated/automated. But as a casual scroll of Twitter shows, many people hate comfortable expressing themselves through that medium.

Also, I kinda wrote a whole book with scripts (for customer interviewing)… if I didn’t provide scripts, it just wouldn’t be true to my work!

Typo - “many people ARE comfortable…”

Typically staff answer the phone. They’re making tally marks. If the script tells the staffer what the issue is and the caller’s position so an appropriate tally can be counted, it does the job.

Having worked for years in this field (at a non-profit called "Democracy In Action") I can tell you: the scripts work.

It moves the calculus of measuring sentiment from a fuzzy game of figuring out how to classify opinion to one with very clear quanta.

Good use of ChatGPT (to reword it).