If her manager were to “secret shopper” call in, how much kindness and grace would they show for being forced to sit though a children’s cartoon while quoting 5-figure invoice numbers back and forth?
Sharing experiences and opinions on HN that are unpopular?
I didn’t complain to the worker, the company, or give her any attitude about it. None of that would have helped me get my task done.
They have other agents who are more professional, so next time I could get routed to somebody else.
To answer your question:
If the noise was an office cacophony then I’d put the blame on the company that tolerates it.
The noise was a children’s cartoon and a babbling child.
The worker has a responsibility to either get noise-canceling tools or work from a quiet area of the home. It’s 2024- it’s really easy to do either one.
It's easy if you earn $100k+ of course. It's not easy with $40k in a two-bedroom house with a toddler as a single parent.
"But then, she's not supposed to have that job if she can't do it," I can already hear you say. To that, I'd say sure, you could do that, if you're willing to pay for a several year long maternity leave from your taxes until the parents can place their kids in kindergartens.
Even minimum-wage construction workers know that they’re gonna need to invest a bit up front into work stuff.
Hopefully the identical amount? I don't know why the answer would differ in any meaningful way.