What is bad? Stating that her company would find this to be an unacceptable standard of service quality?
Sharing experiences and opinions on HN that are unpopular?
I didn’t complain to the worker, the company, or give her any attitude about it. None of that would have helped me get my task done.
They have other agents who are more professional, so next time I could get routed to somebody else.
To answer your question:
If the noise was an office cacophony then I’d put the blame on the company that tolerates it.
The noise was a children’s cartoon and a babbling child.
The worker has a responsibility to either get noise-canceling tools or work from a quiet area of the home. It’s 2024- it’s really easy to do either one.