* what does it mean "experimenting with features and pricing"? * what was the exact feedback beyond "it disrupted our business"? * "I gleaned invaluable lessons on how to manage clients" what are those lessons??
what a waste of time!
Now to answer your criticisms: I did not flesh out those areas you cited because I was mindful of the length of the article. I did not want it to become too long but, regardless, here are your answers >
+ "experimenting with features and pricing": I kept creating different pricing plans, changing prices and moving features between these plans.
+ "it disrupted our business": That is all I was told. They pointed to the multiple price changes but nothing more.
+ "I gleaned invaluable lessons on how to manage clients": This one should be obvious to be honest,,, unless you did not read the article.
These details might make it to the article eventually because I heard that Medium has a certain awesome feature which allows you to edit articles even after publishing.
I developed an ACME service, initially featuring capabilities A, B, and C, and charging $X for it. Over the course of 18 months, through strategic outreach and organic growth, the service successfully attracted 75 corporate clients.
Subsequent to this period, I introduced a more affordable pricing option (for $Y), offering exclusively feature A. This was followed, two months later, by the introduction of feature D, alongside the discontinuation of feature B. Further refining our service offering, a month later, I launched an elevated pricing tier ($Z) that included an additional service, E. However, within four months of this adjustment, the service experienced a cancellation from seven clients. This trend continued, with 28 more clients discontinuing their service six months later, and an additional 40 clients cancelling over the next six months after continuous adjustments to the feature offerings across different pricing tiers. The feedback from departing clients was minimal, with the predominant commentary highlighting that the frequent changes were disrupting their business operations.