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I think quality does make more money, but there is no direct relationship. It is much easier to see the very direct relationship between quality and the expense, so that’s where the focus will be.

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This is my take as well. Quality is important, but at least in big tech, it's not what's going to get the quick win on the stock market. But when your product is falling apart within a few years, management won't have the faintest idea why. Must be bad engineers.

If what you were saying was accurate and taken at face value, then we would see companies and products simply crumbling every few years, for seemingly unknown reasons.

There is definitely some amount of truth to this but, by definition, it cannot be as bad as you portrey it.

I work at Microsoft and a lot of our products _are_ crumbling.

> products simply crumbling every few years, for seemingly unknown reasons.

That sounds normal.

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