I have a Framework and have probably procured 10-15 total for my company & a few clients. It's great that you can swap out any part of the laptop. That said, I broke my input cover [0] and tried to order a new one, but the listed part 404'ed. When I reached out to support they said there were none in stock and they didn't know when they'd be back in stock. So my Framework anecdote was that I found myself worse off than if I had a non-modular computer. When I checked 1.5 months later, the part was in stock.