As an aside: I'm stunned how willing my own org is to train an RPA process that can break so easily, vs scripting the same actions in PowerShell and performing it against a REST interface in ServiceNow (our ticketing system). They scream and cry about proper authentication methods to ServiceNow (OAuth not username + password), and then they're happy to let an RPA process clunk around doing something recorded. They shot down the script that works, and are investing hundreds of hours in an RPA expert to do it with many less scripted validation steps. Just ugh.