It seems like it happens only on some select cpu specimens (apparently works after replacing cpu with another one of the same model), so probably a small binning failure?
RAD/Epic Games Tools is a small B2B company. Oodle has one person working full-time on it, namely me, and I do coding, build/release engineering, docs, tech support, the works. There's no multiple support tiers or anything like that, all issues go straight into my inbox. Oodle Data in particular is a lossless data compression API and many customers use two entry points total, "compress" and "decompress".
I get a single-digit number of support requests in any given month, most of which is actually covered in the docs and takes me all of 5 minutes to resolve to the customer's satisfaction. The 3-4 actual bug reports I get in any given year, I will investigate.