Show us the source code and data. The way the RAG system is implemented is responsible for that score.
Building a RAG system that provides good citations on top of GPT-4 is difficult (and I would say not a fully solved problem at this point) but those implementation details still really matter for this kind of study.
UPDATE: I found it in the paper: https://arxiv.org/html/2402.02008v1#S3 - "GPT-4 (RAG) refers to GPT-4’s web browsing capability powered by Bing."
So that "30% of individual statements are unsupported" number was actually a test of how well ChatGPT's GPT-4 browsing mode with Bing could provide citations when answering medical questions.