This is what I used to do for a living:

1) Go to offices and learn their goals and systems 2) Automate them with software 3) Get paid lots of money for selling them the software

While one result of automation is lost jobs, the other is that businesses have more operating capital to grow, expand, hire more, etc.

He's not a scumbag, but he's missing the opportunity. Why isn't this guy selling the software/process to the company he works for, and making far more money in the process than he gets from his bonuses?