Anyway, not surprised at all to see this report.
Well put. We agree. I don't have the link handy, but there was a post floating around on here a couple weeks ago about having customers, not users. Point being, social et all might be the sexy thing to be into, but from a business perspective it's basically a distraction. The real money is and probably always will be in the enterprise, government, health care - sectors where costs of acquiring, adapting, and leaving technology are all significant and so are the profits to be made.
Anyway, that post made an impact on me.
Then just after that our 3rd boy was born in Morristown Hospital in New Jersey. Supposedly voted "the best hospital in New Jersey". I was pretty amused to see that the state of the medical art that was networked all over the hospital was still running largely on Windows 98. I have to guess the contract to upgrade that software when it does come along will be worth what? Half a billion dollars? For one hospital? Anyway, I digress...
The other problem is that you can't pick the winner in every horse race. Facebook obviously won this round, but it just as easily could have been Orkut or any other social network that was out there. The traction model is almost certainly chaotic.