I really like Square, but I always have this feeling that this company is going to be oe more paypal and with this story it´s confirmed.
Hope they solve this issue and improve their customer service .
Hope they solve this issue and improve their customer service .
This phrase caught my eye in the story "Per the network regulations, the debit process is automated and will continue to attempt to hold the funds associated with the dispute until it is resolved.".
Network regulations like the contracts they have with banks? Credit card processors? A relatively small startup may or may not be in a position to negotiate their own terms on such things, they're dealing with established players they have to do business with unlike a lot of other startups in other fields. Perhaps Squares own terms have been influenced or dictated to them in part by their own financial partners.
On the other hand, this persons own bank was able to reverse the automated charge and the fees associated with it, which itself should give at least some measure of comfort in the system as it exists, even if it's frustrating to watch it all happen without much direct control.
It should probably be obvious that having a buffer of funds to handle things like this is a good idea for any business, particularly if the terms of service for the payment processor note that things like this may happen.
It really shocks me that people are willing to entrust their business's finances with a company they cannot contact immediately.
I do exactly what the OP poster did - have a account that receives the funds and is immediately swept to an entirely different institution. I would not have even funded the account when square tried to pull from it. I do not make my main business account directly accessible via visa card, or direct transfers. Two different financial institutions are involved.
I especially am troubled by the assumption that because the OP is following this very good idea that square assumes that he is not viable.
Seriously how much cash are they transacting ... and hes flipping out over ( as pointed out earlier ) $180 profit for square?
yeahh....
Otherwise you use the service that is provided.
I rather like the high quality, low cost support I get from https://www.techcu.com/ myself.
I certainly am now reluctant to use them.
Dude's got no one else but himself to blame. If he's taking credit card transactions, he should be holding a reserve in the relevant account for exactly this sort of situation. His lack of foresight is the root cause of the entire mess. As the saying goes, "Lack of planning on your part does not constitute an emergency on my part."