In case you haven't done so already, please let our support team know about this at the end of your support ticket: "Support was quick to answer, suggesting creating another instance / IP. However, all the IP's were 5.78.x.x, and they all appear to be blocked as well. [...] Creating another VM in Virginia region running the same commands work." It can be helpful for our team to know what troubleshooting works. And thank you in advance. --Katie