I’ve been saying for years, the only reason these kinds of online businesses are viable is because they are foregoing all the “human” services that they should be providing, and they can get away with it just by hiding everything behind machines and automation.

Why hire an army of humans to investigate and deal with spam when you can just auto-ban anyone your shitty algorithm says is suspect? And the only way they can get any recourse is to make a shitstorm on social media.

Welcome to the future.