Problem: I spend too much energy and time on communication with customers

Hey, I'm struggling with a problem: I spend too much time crafting messages to my customers.

For example, right now I'm trying to send a message to a user about a new feature, and my goal is to invoke a positive feeling in them. Get them to feel good about me.

I've spent 5 hours on it. In reality it should take 15 minutes, so I can get back to improving the product.

I'm curious if there any people here who have had this problem and have somehow fixed it.