Sci-fi really dropped the ball on warning us about how much time we would be spending proving to robots that we're human. I thought it was supposed to be the other way around.
One of the kind of core things in Blade Runner imo is that it's basically impossible to know, because the artificial humans are basically identical to the real ones
But if it is a bot which isn’t helpful, you’re stuck and need to find another avenue of contact.
Additionally, if the service representative on the other end looks helpful but confidently gives you wrong information that you later rely on, you may not have as much recourse.
Low-level interactions might be inconsequential, right up until the moment you need to probe a little deeper and find the task impossible or dangerous.