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I'm semi-convinced it's the bad feedback loop of analytics => product team.

"I'm totally lost in this shitty UI, I have no idea how it's supposed to work" looks very much like "I love this interface, I could spend hours just looking at it" if all you have is analytics data.

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Nah, it's not a platform that generates money based off eyeballs scrolling through ads, keeping the interface front and center for longer etc.

Spotify optimises for music/podcast/audiobooks hours consumed or songs added to playlist/downloads etc. Being lost in the UI would very much be a negative signal in the data, and easy to separate out from "I love the app and am able to play the content I want" for any analytics team.

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