you're describing the "network effect". but it only happens once people actually move away from certain platforms. why did they move away? features that couldn't be implemented using a shared standard.
No one moved away from email.
yes.
> What if they only use the old platform once a week? What if they only use the new platform once a week, but that's when an important discussion happens?
you’re describing low usage.
Nobody left email, yet the network effect is still very present in that space.