> Many years later I am a well respected manager who never treats employees like this.
Sounds like it was effective to me.
I came to realize after it was all over that the shop had been selling used parts as new, overcharging customers for billable time, and who knows what else that I've forgotten by now.
The point of me sharing my experience was to corroborate the article. A bad environment can turn a good employee bad by eroding their self confidence and making them feel small. I experienced that to an extreme degree. I survived it, not unscathed. And I'm proud to have not propagated the atrocious way I was treated.
Indeed to be well respected by the incredible team of people that I work with means the world to me. But, my desire to help others has always extended to my coworkers, and then the people I managed either as a supervisor or a manager. Customer service is priority one, and my first customers are the people I work with. If I'm not giving them the best customer service possible, how can I expect them to reciprocate that to others, nevermind our paying customers.
School, and often our parents do not teach us that there are plenty of narcissistic greedy assholes that will eat you alive. Instead too often we find that the leaders of the organizations that should be teaching us what to look out for, ARE what to look out for.
This person learned that lesson and got out rather than many people I see trapped in situations like that.