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They can simply force all users to file bugs with technical details OR get a support contract for general questions and troubleshooting, which would be the best way of forcing companies into contracts.

(author of the post on X)

We cannot tell volunteers to not do something (i.e help Microsoft) in the same way we cannot tell volunteers to do something.

Just because someone asks you to do something (who you have no obligation to help), doesn’t mean you must help.

And if FFmpeg was so passionate to get a support contract from Microsoft, that should have been a requirement first before they provided the support.

Once again, FFmpeg set their own rules. First with free software and now with free support.

Life lesson: Don’t provide free software and free support, and then complain about your own doing.

It wasn't even a bug... they forgot to read the changelog.