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Comment by bombcar | Hacker News Reader

I think that's the real difference under all this - Dominos employs drivers (and they get paid by tips, sure there are issues) but it's all one thing. If they deliver a cold pizza it's on them.

All the delivery app companies are NOT making the food so the blame game starts AND they are not employees so a bunch of gaming is going on.

I know my one experience with Uber eats is such that I'll never use it again, and instead travel myself.

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Also food delivery drivers employed directly by restaurants typically have an insulated carrier in their car or on their bike to keep your food warm. Uber Eats drivers don't so the food gets cold way faster.

Guess that depends on your location - in the 3 European countries I've lived in, Deliveroo and Uber drivers/riders almost universally had insulated cuboid bags (usually with one of the companies' branding on) in their car or on their bike in all three countries, while Dominos pizza was the same in one country, in another country Dominos used cars with no insulation except the cardboard pizza box, and I don't know about Dominos in the 3rd.

(And I'm not sure if my experiences were representative of each country, just that they were consistent in each city.)

Uber Eats drivers definitely don't have them where I live. Food almost always arrives cold, even when the delivery time is very short. When I lived in NYC most deliveries were done by bike and all of them had insulated bags so the food was typically warm unless it had been super delayed.

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