Is there a clear definition of 'typical' when it comes to the speeds/latency - e.g., should I expect this on a p95 level at my residence for the contract?

I ask because I'm paying for a service advertising itself as 500mbps down/10 mbps up/latency 14ms, but I have never in my 3 years of paying for it seen that level of performance. Running a `networkquality` test right now on ethernet reveals about 159 down/2.0 up/latency 50ms, which is closer to what I've come to expect on any given run

On top of that, if the confines of 'typical' are broken on the side of the provider, would this just be an fcc complaint? More than happy to track this over the course of a month and provide data to back up my findings