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Comment by 97s | Hacker News Reader

I had a top tier Samsung phone the s22ultra. Within a little over a year the service basically stopped working. Samsung had tons of reports of other s22ultra with the same problem. Samsung basically said no refund no exchange. You can trade it in for 400 towards a new Samsung. This was a 1000+ dollar phone that barely made it past warranty.

I will never ever use a Samsung again. It was my fault for not checking the warranty. I should have known better when a 1000+ flagship phone only has a one year warranty it can't be very good, right?

I now just buy cheap phones cause that experience ruined me. Their support was so bad and they didn't care at all about the forums of people with the exact same issues. I don't know how this company is top seller. This surprises me so much.

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I don’t know where you are from, but in the EU and UK, consumers get 4-6 years of hardware warranty, on all tech products. Look into the legislation. I got a MacBook replaced after 5 years.

There is certainly no such legislation in the UK.

Im not sure why are you so certain about it. I am living in the uk and the example I gave about the MacBook happened here. The law in question is the consumer rights act of 2015, specifically section 105. Scroll down on the page and read it. I invoked it 3 times already with different companies successfully.

https://www.legislation.gov.uk/ukpga/2015/15/section/19/note...

Section 105 explains explicitly that it's not a warranty:

>For example, the statutory right may not be breached and so a consumer would not be able to obtain a remedy if, say, a very cheap kettle stopped working fully after four years, as a reasonable person might not expect a bottom of the range kettle to last that long.

We’re not talking about a cheap kettle however, are we?

You said

> but in the EU and UK, consumers get 4-6 years of hardware warranty, on all tech products

And thats true. A kettle isn’t a “tech product”. If it is one of the expensive IOT kettles, then it’s covered.

The law you linked to doesn't make any distinction between tech products and other products, so I'm not really sure what you're getting at at this point. It's clear that there is no 4-6 year warranty. There are other protections which are lesser and quite open to interpretation. It's definitely good to let people know about these protections and they are indeed useful, but they are not a warranty. The period of 'coverage' has nothing to do with the 4-6 year period mentioned in 105 (which is the limitation period for breach of contract), but rather the subjective interpretation of how long a 'reasonable person' would expect a given product to keep working without fault.

iPhones have only one year warranty in China too. Not sure why.

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