> Do you think they should have listed “draft an arbitration claim,” on their enrollment prerequisites?

Unless you’re a total numpty, you can learn online how to draft an arb claim. And even if you are a numpty, you should be be to find—in a half-decent cohort—someone who can do this.

The issue is rarely ability. It’s learned helplessness in the face of the legal system. The anxiety, not ability, is the limiting factor.