I've gotten the distinct impression that the only way to get google to fix something that isn't directly affecting their cash flow (e.g., a single user getting inappropriately (???) locked out of their account, some free app like vlc issue...) that you have to directly contact someone you know personally who works at google

I haven't had a problem and I don't even work in tech but I personally know at least 3 people who work at google off the top of my head... this VLC guy should know way more

That said, it's no excuse for Google's now, legendary, lack of customer service...

or... just post on HN or know a reporter from NYT to write something up...

I'm guessing congresscritters and senators can; but not their aides or anyone lower down the foodchain.