> Bezos said "this just has to work for the customer, we have to tell them "sure, no problem", today, tomorrow and forever".

What is interesting to me is

Jeff Bezos has $200b or whatever and made one of the most successful companies of all time, so we have to listen to that and think it is true.

But... on the flip side... We know why Amazon makes money. AWS, and world-class logistics/marketplace offering.

That has (in my opinion) next to nothing to do with "let's bend over backwards for customer service/edge case customer experience"