Then why aren't they reducing the maximum number of non-digital holds? (or did they already have that limit?)
> Limits. You may borrow at any one time, 100 total items per library card, including up to 10 console games and up to 30 DVDs/Blu-rays.
Also, per-borrower limits are different from per-book limits.
A limit of 20 holds for a given e-book means that at most 20 people can wait in a queue for the opportunity to be the next borrower.