Hacker News Reader

Booking.com does sometimes seem not to do a proper integration and just rely on emails or phone calls to confirm the bookings. I've used them multiple times around 10 years ago and the hotel would show me a printout of an email from them with my booking details afair.

A friend of mine recently had to sleep in the car because booking never confirmed her reservation with the hotel and wouldn't accept her booking.com confirmation printout.

View on HN

That depends entirely on the hotel. They can use one of the many booking systems that integrate with booking.com through XML or they can choose not to. If they choose not to, then they will have to manually sync availability and receive their bookings by e-mail. A nightmare, but their own fault for not running their business properly.

> A friend of mine recently had to sleep in the car because booking never confirmed her reservation with the hotel and wouldn't accept her booking.com confirmation printout.

I'm 100% sure this was the hotels fault.

That makes sense. Is there a way to figure out which places have a full integration?

If the hotel has any booking system on their own website, there is a good chance that it integrates with booking.com and others. If they ask guests to book by phone or email, then they probably do not have any integration.

Reply on news.ycombinator.com