Ask HN: Why is Lyft's UI so terrible?

1 pointCPLX2 comments

The app has millions of overlapping and confusing choices, and it has the inexplicable and annoying “see driver details in X seconds” thing which appears to bear to relationship to reality of any kind, and so on.

Given their resources and presumably some sort of ability to test how does stuff like this persist?

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You’re asking on the wrong site; this isn't Reddit.

But your thesis isn’t that obvious to me; what is so confusing about it? You need to be very specific about these sorts of questions. As for the countdown, it just covers the time needed to send a request to the nearest driver and have them accept the trip or not. Lyft cannot simply assume that they’ll accept because they might be planning to take a break or even end for the day after finishing their current trip. The countdown can only ever be approximate, because the driver is human. Lyft can only guess how long it will take them to read the message and make their decision.

In fairness it’s a little out there for an HN question. But I’m actually curious about the mechanics of it. If you used the app a lot you’d know what I mean. It’s inexplicably bad. Curious for a developers perspective on why.

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