> Now, Sacha does make a good point. Cheap people are a pain in the behind to deal with. They have an overgrown sense of entitlement, most of the time they are rude, and will nickel and dime you till death.

No, that is exactly NOT the point he makes - he explicitly rejects making a statement about the character of these customers.

His point is that people who lack deeper understanding of the field will choose the cheapest plan because they don't understand what benefits the higher plans have, and those are also the people who will make lots of support calls with very basic questions.