Twitter even provides mute, block, and whatnot functionality to prevent specified things from even showing up in your line of sight to begin with. And if the app is really bothering you, you can always set it down and go outside, take a walk, meet somebody new, do something that will put a smile on your face on your deathbed.
Lumping in mean comments online, with actual abuse is approaching risible. Words have meanings, we shouldn’t dilute or distort them.
By Twitter “not taking action,” sounds like your friend is upset that he or she can no longer co-opt the proprietors of the site into enacting punitive measures on people who draw his or her ire.
Maybe some mean things were said or whatever, but at the end of the day it’s just text on a screen isn’t it? And there’s a lot more to life than text on a screen, isn’t there?
It’s also weird how you mention the technical functioning of the site, then bring up the “Trust & Safety Org” when the legacy of “Trust & Safety” is a small cabal with extremist views arbitrarily deciding what information to censor and suppress based on their own viewpoints, whims, and influence from government agencies.
That has nothing to do with the technical functioning of the site which is a matter of reproducible, specifiable, determinate functions implemented in computer code to produce a useful product. The kind of thing that really turns the mind of an autist on.
P.S. Not to be too blasé about your friend, mean words can be an issue, especially an ongoing pattern, but anonymous strangers online seems like less of an issue than irl, and was this really an issue where block or mute wasn’t sufficient? How so?