CashApp, Chime, Solo: If You Bank at a Non-Bank, Read the Fine Print
bloomberg.com
bloomberg.com
What you describe sounds like Chime isn't willing to take credit risk on its customers.
I got a notice from 'copper app' (debit card and bank like money transfer for teens) - that the banking side of their app was closing and my teen had like 24 hours to move their money -
and then a message about other ways to get your money..
then a message about you should expect your check in the mail
then something like 'we are still trying to get your money to you'
Or something like that - I am vaguely remembering the titles of the emails.
I recall scanning one of the messages and it saying that their 'partner bank' has had an issue and something something.
So my kid lost their ability to uber/lyft and get money to spend on steam and over priced drinks at school.
Overall a great lesson for us all to learn.
I didn't bother looking up any of the details until this article - and I now see that evolve bank is mentioned in the article and the google synopsis (pulled form a jan forbes article so..) says evolve was the bank for copper.
and now I find a TC article (https://techcrunch.com/2024/05/21/teen-fintech-copper-had-to...)
that says "working with its banking partners, AMG National Trust Bank and Synapse, to return money to customers as soon as possible."
So I give up trying to understand what bank it was or chain of banks or whatever.
Even though copper had a good deal for fees, I found it lacking in what it said it's mission was, and I was shocked when they started pushing gambling apps for teens to earn money as ads / push notifications.
I'm sure you could debate that the 'games' were not 'actual gambling' or something - but I knew it turned to the failing dark side when I saw that and only way to stop it was to email and have it manually done on a per account basis.
Sadly I think there were only 2 apps that did banking for teens without fees back when I researched (limited research) the options vs the 'card for teens' on the TV commercials. Similar to the adult banking it's a field of junk fees and shade it seems.
Besides any kind of banking is hard and too few of the neobanks were prepared for it.
If regulators had been demanding interoperable banking APIs since, well, 2000 or so when it was obviously the open-Internet was going to be a thing, this mess of middlemen wouldn't exist.
Cool fintechs would either be add-on services that bolted to your account at whatever bank you already used, or would at least have the tools available to programmatically migrate accounts with a few clicks.
Even in the current fiasco, I'm amazed there's no service for that use case. Even if it only supported a small number of banks, I could see businesses and high-net-worth people liking the leverage of saying "Hey, guy at Wells Fargo, if I don't get what I want, I press one button and the entire company's accounts jump ship to Chase."