Some of them, sure. Some of them are very bad.

But it's not the bots are bad.

The bot experience = $_investment * tech efficiency.

I've been in the chatbot industry for the last 6 years.

If you disable event past-gen NLP bots, millions of people will never be able to talk to a human agent or get any support at all. Unless companies invests 10x-100x more in customer care.

Even companies like Apple, in a premium segment of margins, use community forums and bots to manage their level of support.

LLM bots will bring us to a different reality when you can have 100x better customer support with the same level of investments.

And btw, that's why google is also moving this way.