There's always going to be people that don't understand the cost and importance of good design, and as much as I am continually put off when I hear business owners praising it, these are the types of people that would rather use WordArt for their logo if such a service didn't exist anyway, so there's not much to complain about.
I've also heard horror stories from both sides in the process, particularly when these cheapskates tend to be the ones who are the most nitpicky.