AI has kind of fucked this, but for me (also millenial) I prefer to speak to real people because they are intelligent beings with roughly the same motivations as me and usually want to help out their fellow man.

For example, I can call a local store and ask "hi, do you have this item in stock, can you check on the shelf and set it aside for me please, I will be there in 25 mins".

By contrast stuff like "click and collect" order flows online are super rigid.