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Yeah, headline is overly broad by just saying 'AI'. From just the headline itself, it'd be easy to write this off as "duh, this guy's a fool", but the AI in question here is from Meta, itself. And, not only is it from Meta, but it's the AI they've put in charge of support.

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> And, not only is it from Meta, but it's the AI they've put in charge of support.

Does it say that in the article or somewhere else? I didn’t see that in the article.

You can see it in the screenshots.

It says “Meta AI”, but I don’t see an indicator that it’s labeled as providing support. On my device, it doesn’t say so, and is labeled as possibly “inaccurate or inappropriate “. (It still provides a bogus phone number.)

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