Logitech seem to be crazy about user support somehow. I had one of their old Harmony IR remote controls, and when they discontinued the software used for programming the older generations of remotes, they sent me a brand new remote free of charge.
Great support but I was left with mixed feelings since I still had almost completely working keyboard and I think the experience would be better if they would send me just the keycap.
Maybe that could be subcontracted out but I can see why it's just simpler to replace the whole thing.
But I understand that it could make support logistic harder to offer parts that shouldn't need to be replaced.
I’ve been hesitant to buy things like smart remotes, or other things in similar categories, because so many companies have poor track records around support. Good support does more than advertising ever could for me.
Like they had replacement headbands, the side padding where it fits over your ears, and batteries, and even a replacement for the little USB receiver it uses.
For a while I hoped someone would buy their Harmony division and keep making them but alas, it was not meant to be.
They do deserve some praise, but I also don't want the bar on the floor. Things would be better if more were like Logitech.