I’ve often wished I could show an “I know what I’m doing” badge to support to guarantee escalation.
“I’m a three star infosec General, if I’m contacting you it’s not to waste your time.”
“I’m a three star infosec General, if I’m contacting you it’s not to waste your time.”
I’ve found that this usually confuses first line support enough that they’ll listen to me if I need them to do some specific action.
To be clear, I’m not stealing internet access or anything of the sort. I didn’t want a useless modem / AP that I’d end up bridging anyway, so I extracted a key from another one, and my router uses it to auth with my ISP.