I was working at IBM in Boca Raton in 1990-91 when OS/2 was being developed. Wandering the hallways one afternoon, I passed by the OS/2 team where I overheard one engineer explaining to another engineer, "See, when you drag a file to the trash can, it should be a Move operation, not a Copy." I thought, OMG, this project is hosed. This was just a few months before it was supposed to be released.

The first release of OS/2 was a complete disaster. IBM was inundated with calls from customers who were having issues. They pulled every single person on the site into service as customer reps, without any training in OS/2! I was working on a UNIX project at the time and I was an Apple person - I had no clue how to help people with OS/2 or PCs but my manager did not like it when I tried to explain that. So I probably am listed somewhere as the worst OS/2 customer support person ever.