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>It's because their brains turn off. They say "omg microscopes scary! big block of text!"

s/microscope/computer and you have the cause of an average Helpdesk's stress...

ed. Downvotes? Really? Nobody has ever struggled with a problem which could be solved if the help-ee has bothered to read the text on their screen?

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Yes. My mom said "Now what do I do?" when there was a box on her screen that said "Click Next to Continue" and that's all that could be done. I've been trying to teach her to read the boxes that come up before she calls me for help.

On the other hand, when she doesn't call me for help, she ends up printing off a picture from a webpage and scanning it back in to get it into a power point presentation. That's better than giving up on the problem, I guess.

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