Leveraging AI for efficient incident response

Very cool. Disclaimer I am the co-founder of Rootly, a modern on-call and incident response platform doing some pretty cool things across GenAI. So quite passionate about this space and our platform is used by companies like LinkedIn, Figma, etc.

Some of the most impactful features outside of the post-incident process as noted in the article we see is how we can augment the responder during an incident. - detecting related incidents and suggesting how things were done in the past - being able to @rootly to draft comms updates - noting down action items said in Zoom calls - etc.

Than on the post-incident side of the house things like using natural language to generate reports and Q&A has been powerful (e.g. where are people getting commonly stuck).