Reminds me of a support call with Ruth in Idaho years ago. It didn't result in $4M, but it wasn't small potatoes either.
Like Bob, she was new to computers. I spent 10 hours over 2 days walking her thru the basics of using a computer so she could use our insurance company software. She was very thankful.
So thankful she sent me a box containing ... two giant Idaho potatoes, nearly a foot long each.
I said it wasn't small potatoes.