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Hetzner has been fantastic for us for many reasons. I’m not convinced the problems you ran into are Hetzner specific.

How is it you can have a good experience, and yet my negative experience somehow doesn't qualify and you're insinuating the issue is with me, and not Hetzner?

https://www.trustpilot.com/review/hetzner.com <-- There are a large number of both 5-star and 1-star reviews with almost nothing in the middle.

This happens with every provider. One thing you're seeing is just that people with 5- and 1- star reviews have a lot of motivation to post reviews. People tend not to be motivated by "meh it's fine" feels.

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