The issue is that they need to enter their destination somehow. Or do you expect people calling 911 to read off GPS coordinates?
I once had to call 911 at a local streetcar station, and since it didn't have an obvious address, being in the middle of a street, I'm trying to identify it by station name, and they had a very hard time of it.
* coordinates
There are many methods for determining ones lat and long that do not involve one particular GNSS constellation.