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I would assume that its enterprise customers have an uptime SLA as part of their contract, and that breaching it isn't very cheap for Crowdstrike.

I highly doubt their SLA says something about compensating for damages. At most you won't have to pay for the time they were down.

And even more ironically; A botched update doesn't mean they are down. It means you are down. So I don't even think their SLA applies to this.

Yeah, they'll pay with "credits" for the downtime, if what is currently happening even technically qualifies as downtime.

Software doesn't have uptime guarantees. They might have time-to-fix on critical issues, though.

I assume this is gross negligence, which would leave them open to claims made through courts, though.