Intel cannot afford to be anything but outstanding in terms of customer experience right now. They are getting assaulted on all fronts and need to do a lot to improve their image to stay competitive.
> The HP-35 had numerical algorithms that exceeded the precision of most mainframe computers at the time. During development, Dave Cochran, who was in charge of the algorithms, tried to use a Burroughs B5500 to validate the results of the HP-35 but instead found too little precision in the former to continue. IBM mainframes also didn't measure up. This forced time-consuming manual comparisons of results to mathematical tables. A few bugs got through this process. For example: 2.02 ln ex resulted in 2 rather than 2.02. When the bug was discovered, HP had already sold 25,000 units which was a huge volume for the company. In a meeting, Dave Packard asked what they were going to do about the units already in the field and someone in the crowd said "Don't tell?" At this Packard's pencil snapped and he said: "Who said that? We're going to tell everyone and offer them, a replacement. It would be better to never make a dime of profit than to have a product out there with a problem". It turns out that less than a quarter of the units were returned. Most people preferred to keep their buggy calculator and the notice from HP offering the replacement.
1) HP started off in test and measurement equipment (voltmeters, oscilloscopes etc.) and built a good reputation up. This was their primary business at the time.
2) The customer base of the HP-35 and test and measurement equipment would have a pretty good overlap.
Suppose the bug had been covered up, found, and then the news about the cover up came to light? Would anyone trust HP test and measurement equipment after that? It would probably destroy the company.
Any company can reach a state where the Process people take over, and the Product people end up at other firms.
Intel could have grown a pair, and spun the 32 core RISC-V DSP SoC + gpu for mobile... but there is little business incentive to do so.
Like any rotting whale, they will be stinking up the place for a long time yet. =)
It is just performance art with proofing wafers unless the designs work =3
Have a great day, =3
https://en.wikipedia.org/wiki/Competitive_exclusion_principl...
And yes, the Steve Jobs interview does document how this almost destroyed Apples core business. =)
Letting Marketing/Finance people set technological product trajectories sooner or later becomes detrimental to large firms.
i.e. the product line becomes disconnected from the consumers actual experience of utility, novelty, and perceived scarcity. =)