5 years customer service manager, over a hundred reports, 4 years before that in B2B customer service. And yes, I am radical. I know what I'm doing.
And let me guess, you are the exception?
Don't get me wrong, but you don't come across very caring from the way you write.
It’s ok, I’m not an exception. I’m talking about baselines here. I actually care about both groups. Are you pissed? Don’t show it to the customer, come yelling at me, I’m paid for that.
Nah my experience is just, that most "shitty waiters" that other guests complain about are totally nice to me, because I treat them well.
I'd say at least 70% of the waiters I encountered were pretty nice actually.