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> 20. Would a Redis support offering you pay for be useful to you?

I think they mean, "Would you pay for Redis support?"

While awkwardly worded, it's correct

> Would a Redis-support offering-you-pay-for be useful to you?

is how I interpreted it, but it did require a second pass.

that's definitely the correct meaning indeed. The idea is to understand if users believe commercial support for Redis is valuable or not.

What you just clarified is a big improvement. "Would commercial support for Redis be useful to you?"